Refund policy

Kavy's Commitment to You

At Kavy's Customs, we're not just committed to excellence; we guarantee it. We understand the value of peace of mind, which is why we offer you Kavy's Commitment. This isn't just any promise; it's your assurance of unparalleled quality and service.

Here's Our Pledge:

Exceptional Craftsmanship Guaranteed: We take pride in our work, from the materials we select to the skilled hands that craft them. Our commitment to exceptional craftsmanship is so strong that we guarantee it. If you feel that our product does not meet the high standards we've promised, we will make it right. We stand by our work without question. Please email us at info@kavyscustoms.com to submit your information or feel free to call us. 

Unmatched Customer Service: Our relationship with you doesn't end with a transaction. It's built on a foundation of ongoing support and service. Should you ever find our service lacking or if we fail to meet your expectations in any interaction, let us know. We will go above and beyond to ensure your satisfaction, including personal consultations or service adjustments, all at no additional cost to you.

Your Satisfaction, Our Guarantee: We believe so deeply in the quality of our work and the dedication of our service that we offer this bold guarantee. If, within 15 days, you are not 100% satisfied with your purchase due to a defective product or in some way flawed, we pledge to do what it takes to ensure your complete satisfaction.

This is Kavy's Commitment to you. It's not just about making promises; it's about living up to them, every day and in every way. Because your trust in us isn't just appreciated—it's honored.

Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Custom orders are not returnable, unless the item you received was defective, flawed or differs materially from what you ordered. If you are not happy with your custom item, please email us and see what can be done. Otherwise refunds and exchanges are not guaranteed.

For any questions, you can contact us at Info@kavyscustoms.com.

For returns, the buyer is responsible for shipping costs.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Info@kavyscustoms.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@kavyscustoms.com.